Svn Systech India

Roles & Responsibility : Complete Knowledge in Domain. Complete knowledge of Index Outlook and Windows Service. Administrator of the system Complete Knowledge in Network Printer and DNS &DHCP Need to Browse the certificate for OS and Outlook Network and IP Address. Address user tickets regarding hardware, software, and networking. Walk customers through installing applications and computer peripherals. Ask targeted questions to diagnose problems. Guide users with simple, step-by-step instructions. Conduct remote troubleshooting. Attending the tickets raised by users & giving solutions to them within the SLA time. Troubleshooting desktop related, software related, mail related issues through Remote Desktop. Configuring and troubleshooting Desktops, Laptops, Printers, Scanners, and other peripherals. Configuring Mail in Office 365 pro plus & and troubleshooting mail in MS Outlook 2003, 2007, 2010 & 2013 and Mozilla Thunderbird. Configuring VPN via FortiClient. User ID maintenance using AD DS Windows 2008, 2012 and AD Manager Plus & mail management by postfix admin. Troubleshooting LAN, Internet Issues, IP address assigning. Creating Matrix & updating it on daily activities. Exchange Activities & Troubleshooting Mail related problems.