Opening for Team Lead - Mumbai
- Eigenschaft
- 3 to 8 Yrs
- Mumbai
- 7 years ago
- Email to a friend
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Job Description
JOB DESCRIPTION / JOB RESPONSIBILITIES
- Managing the productivity and performance for self and team members on daily, weekly and monthly basis and reporting the same to relevant stake holders.
- Ensuring client deliverables are met on weekly, monthly and quarterly basis and quality of the deliverables is as per expectation.
- Inducting and training team members for the process, regular updates and training to be provided (not limited to product training, mock calls excel sheet maintenance, call disposition management, etc)
- Understanding the product, process, deliverables, measurement criteria, from the Operations Manager in depth.
- Sharing MIS reports with Operations Manager, HR team, keeping the reporting manager on updated on team's productivity and interaction with clients.
- Preparing training documents not limited to product notes, FAQ's, call script, etc and databases, ensuring database is always updated and relevant to the process
- Client interaction in terms of submission of leads, updates on leads submitted, sharing regular MIS reports as specified, etc.
- Verification of leads identified by the team members and maintaining the health quality of the leads submitted to the client
- Complete lead management cycle of the process
Location :
We are situated at a distance of 15 mins from Andheri station or Metro station
If you find the job profile as per your needs then mail your resume on bo*****n@er*****s.com or call on the below mention contact details.
Looking forward to hearing from you.
Rekha
Landline : + 91 22 2836 7045 / 28367042
Email : bo*****n@er*****s.com
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Opening for Team Lead - MumbaiContact Details:
Company Name: EIGENSCHAFTLocation(s): Mumbai
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