Job Description
Urgent Opening of BPO Voice / Voice Process / Voice Agent Customer Service
for Hyderabad Location with Leading MNC Company
Designation - BPO Voice / Voice Process / Voice Agent Customer Service
Vertical / Department - Call Centre / Customer Support/ Customer Relations /Customer Experience / In Bound / Service ( CRT )
Location - Hyderabad
Education - Any Graduation ( Full Time )
Languages Required English & Hindi ( with 100% Fluency )
Job Responsibilities
1.Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
2.Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3.Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4.Ability to understand and handle irate customers
5.Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
6.Ability to achieve stretched targets and able to manage the organization standards
Maintain Superior quality service by following organization standard
Interested Candidate kindly share CV on this Email ID [HIDDEN TEXT]
Warm Regards,
Sarika Agrawal
Lead - Talent Acquisition Specialist
Call / Whats App 6305705***
Email ID [HIDDEN TEXT]
Employement Category:
Employement Type: Full time
Functional Area: Customer Service
Role Category: Fresher
Role/Responsibilies: Bpo Voice / Voice Process / Customer Service- Hyderabad-call / Whatsapp - Hr - Sarika- 6305705***
Contact Details:
Company: Tarare Consulting
Location(s): Hyderabad
Keyskills:
Call Centre
Customer Suppor
Customer Relations
Customer Experience
In Bound
Service ( CRT )
Service
Customer Service
BPO Voice
Voice Agen
Voice Process
Customer Care
Customer Suppor
Service
In Bound
Customer Care