Back Office Executive - Rotational Shifts
- Dtech World
- 0 - 3 Years
- Delhi, NCR
- 5 years ago
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Job Description
Responsibilities- Responsible for day-to-day activities for the scheme being handled : audit plan administrative reviews, audit report administrative reviews, if applicable auditor database monitoring; offer administrative reviews; scheduling administrative reviews; BV internal Document Management / Workflow tools updates (ACTIS), Accreditation Bodies database updates
o Reviewing documents sent by BV network, raising defects against check-lists, sending defects to BV network for rectification, follow-up closure of rectified documents
o Maintaining SSC production sheets
o Uploading correct and reviewed reports into Actis, updating Accreditation Body database, updating Administrative checklists and uploading into ACTIS
- Contribue to monitoring of the end to end process for the scheme being handled - upon guidance of Team Leader, perform requested reminders and escalations on late tasks from countries or accredited entities
- Identify cases of process not being followed and follow-up with countries wherever required, under Team Leader guidance
- Ensure data integrity of ACTIS BV internal Document Management / Workflow tool and Accreditation Bodies database ; through day to day rigor and respect of procedures and contribution to data cleaning projects
- Build defect analysis reports on a regular basis
- Provide answers to queries raised by countries and provide resolution to issues being faced by countries in the scheme being handled, supporting them on the target processes - procedures and use of ACTIS tool
- Ensure closure of cases pending with countries due to technical/tool issues
Criteria for Performance Evaluation (KPIs)
- Adherence to SSC SLAs Scheme KPIs
- Achieving Daily Productivity Targets
- Country Process Query Resolution by using defined email templates for communication as well as escalation and monitoring
- Strict adherence and implementation of Scheme Monitoring and Escalations.
Please share updated CVS along with CTC and Notice period details.
Perks and Benefits
shift allowance, food perks
- Adherence to SSC SLAs Scheme KPIs
- Achieving Daily Productivity Targets
- Country Process Query Resolution by using defined email templates for communication as well as escalation and monitoring
- Strict adherence and implementation of Scheme Monitoring and Escalations.
Please share updated CVS along with CTC and Notice period details.
Perks and Benefits
shift allowance, food perks
Call or Share your CV on 9761864*** HR Department
Employement Category:
Employement Type: Full timeIndustry: KPOFunctional Area: Customer ServiceRole Category: Customer Service Executive (Non-voice)Role/Responsibilies: Back Office Executive - Rotational ShiftsContact Details:
Company: Dtech WorldLocation(s): Delhi, NCR+ View Contact
Keyskills: Bp Multinational Shifts Bpo Backoffice Coordination Back Office Stakeholder Managemen Auditing
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₹ 200000 - 350000 IN
Dtech World
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