Customer Support Representative
- Manpower
- 0 to 4 Yrs
- Mohali, Chandigarh
- 5 years ago
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Job Description
Urgent hiring for domestic and international process
Call Center Representative responsibilities include:
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center scripts when handling different topics
- Identifying customers needs, clarify information, research every issue and providing solutions
Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solvingcustomer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Intersted candidates can call on mention below
Contact no- 8058514***
Email Id- Ma*************n@gm**l.com
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Customer Support RepresentativeContact Details:
Company: Bluemoon manpowerLocation(s): Mohali, Chandigarh+ View Contact
Fraud Alert to job seekers!
₹ 1.0 - 4.0 Lakh/Yr
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