Hiring For Team Leader For Collection Process
- Rivera Manpower
- 8 - 13 years
- Bengaluru
- 5 years ago
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Job Description
Roles and Responsibilities
The role will manage a team of 18-20 specialists. Listed below are the roles & responsibilities in detail:
LEADERSHIP
- Provide regular coaching & leadership & supervise the day-to-day functions of the group
- Leverage expertise and build collaborative relationships
- Discuss and improve on Training and Learning opportunities
- Consistently look for innovative ways to improve on productivity, motivation, cost savings and development of employees
- Provide timely direction on strategic changes within the business and help align the focus of resources to the same
- Leverage on the expertise of teams within the site and other sites to improve overall performance
- Model the organization's core values, operating principles, and philosophies - Walk the Talk
- Make appropriate and fact based decisions with available information when under pressure and/or adverse conditions
PERFORMANCE MANAGEMENT
- Strong orientation towards Customer Experience
- Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations
- Develop action plans and coach to improve the individual, and partner in the performance improvement of the team as required
- Manage projects as assigned within defined metrics and timelines
- Identify problems in meeting key performance indicators, resolve them to the satisfaction of the business objectives
- Look for improving performance through coaching, development, training, projects and creative use of available resources
- Ensure adherence to schedule
- Continually raise the standard of quality in the work of self and others
PEOPLE MANAGEMENT
- Create an environment of high energy and enthusiasm
- Responsible for management of Engagement, Attrition and ESAT for the team
- Create and sustain an environment that motivates high performance, recognizes and rewards excellence of individuals and teams, and results in employee commitment
- Resolve employee concerns with urgency & accuracy
- Promote transparency in Communication and builds an atmosphere of mutual trust and cooperation
- Engage in effective Career Development activities like effective career coaching and counseling
Desired Candidate Profile
- Bachelors or Masters Degree required.
- 3 + years of People Manager experience is required.
- Previous experience in Card Services would be an added advantage
- Strong MIS skills - Proficient in MS Word, Excel, Access, PowerPoint
- Strong analytical bend of mind with good logical reasoning abilities
- Strong interpersonal skills at both verbal and written communication
- Demonstrated ability to contribute significantly in strategic business partnerships
- Demonstrated abilities in process migrations and sustaining high performance standards
- Strong decision making ability
- Strong customer focus
- Strong concepts of leadership competencies, displays ownership, accountability and proactive ness
- Possess' strong problem solving, time management, analytical and organizational skills
- Keen business acumen with focus on customers
Perks and Benefits
Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.
Contact - URVASHI -8884496*** or mail me your resume to ri***********i@gm**l.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any SpecializationContact Details:
Company: Rivera Manpower ServicesLocation(s): Bengaluru
Keyskills: Team Management Escalation Management Team Handling Customer Service Banking Operations SLA Voice Process Complaint Handling Team Coaching Team Leading International Voice Collections People Management Operations International BPO International Voice Process
Rivera Manpower
Rivera Manpower Services We are currently hiring for JP Morgan Chase/American Express/ Ernst Young (EY) / IBM / Dell / First Advantage /Siemens / Infosys / Amazon / HGS / Crossdomain Solutions / Capita Solutions / First Advantage / swiggy / tesco
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