Kotak Bank Hiring For Inbound Escalations
- Kotak Mahindra Bank
- 1 - 3 years
- Mumbai
- 5 years ago
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Job Description
Roles and Responsibilities
- Kotak Bank is hiring for Inbound Escalations
- Maximum salary - 3.5 LPA.
- This job is on the payroll of the bank.
- This role will work from office (Thane), and candidates will need to travel on their own.
- Immediate joiners will be preferred.
- Graduation mandatory.
- Candidates in and around Thane can apply.
- Women looking to return to rejoin the corporate set up after a break will be welcome to apply.
- Maximum age - 35 years
- Shift timings - Rotational Day Shifts.
- Office Location - Neptune Element Building, Road Number 22, Wagle Industrial Estate, Thane (W) - 400604.
- Please share resumes on Ap***********e@ko**k.com.
- Contact Details - 7045186***.
- To attend the second level outbound/inbound calls of customers and process the queries & requests to customer's satisfaction
- To coordinate and follow up with respective department to ensure end to end resolution of assigned escalation call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
- Cross sells bank products as and when required
Desired Candidate Profile
- Should be a least graduate
- Should be from banking background.
- Must have least 2 years Inbound customer service/escalation experience.
- Candidates should reside close to Thane
- Should not have employment gap for more than a month.
- Should have at least completed a year in current org.
- Good listening skills & Should have excellent communication skills
- Strong on follow ups
- Flexible to work in Rotational Day Shifts including Sunday/Bank holidays
Perks and Benefits
Bank Payroll Job,
Incentives.
Apply only if you have experience in handing escalations.
Job Location - Wagle Estate, Thane, Maharashtra.
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredContact Details:
Company: Kotak Mahindra BankAddress: 27BKC, Plot no. C 27, G Block, Bandra Kurla Comple, , , MUMBAI, Maharashtra, IndiaLocation(s): Mumbai
Keyskills: Customer Service Inbound Calls Escalations
Kotak Mahindra Bank
Kotak Mahindra Life Insurance Company Limited. Kotak Mahindra Old Mutual Life Insurance Limited is a joint venture between Kotak Mahindra Bank Ltd., and Old Mutual plc. It is a company offering Life Insurance products, is one of India�s premier & growing insurance compan...
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