QUALITY HEAD ATS SERVICES PVT. LTD. JOB DESCRIPTION
QUALITY HEAD ATS SERVICES PVT. LTD. Greener Pastures JOB DESCRIPTION
Location: Sarai,Mathura Road, Faridabad
Qualification: Any Engineering / Masters in Operations / Quality
Certified in Six Sigma Projects and Black Belt (Mandatory) and COPC.
Apply: You can send your CV on sh*****a@gr************s.in with subject lineQUALITY HEAD ATS SERVICES PVT. LTD.
Industry: BFSI (Banking / Financial Services) / Ecommerce exposure to voice process is essentialJob Responsibilities
Lead ATS Services six sigma and lean process initiative.This year the company is working with a Big 4 firm to adopt six sigma as a tool for productivity improvement.
Identify and lead manage projects resulting from the above.
Provide Training and Quality support, development of metrics and dashboards in line with client requirements
Leading the team of 10 quality analysts
Strengthen the Training quality management processes /framework to improve functional performance.
Establish closed feedback loop processes with Training and Operations to improve agent performance and improve customer experience.
Responsible for ensuring smooth set up and functioning of quality compliance at a vertical level to meet business, internal and compliance requirements.
Act as a Change Agent and work closely with Operations to optimize Customer Value in multiple client engagements.
Implementation of Functional initiatives within the business priorities of growth, customer satisfaction / experience and productivity
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head /VP /GM -Quality Assurance Quality Control
