NSG (Network Security Guard) opening with a IT
- It Company
- 4 - 9 years
- Hyderabad
- 5 years ago
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Job Description
Roles and Responsibilities
NSG (Network Security Guard) opening with a IT Company IN Hyderabad
EXP-4-11 YRS
EMAIL me your resume at te*h@ar***************s.com
Should have experience in NSG (Network security) technologies
Tech Support Lead shall perform the tasks set forth below:
- Assist with rota management, and ensure staffing requirements defined by Client forecast are met at all times
- Monitor and assist in managing phone queues and CSS Corp resources
- Assist with backlog reviews, and help drive cases to resolution or escalation
- Assist with case distribution
- Provide hands-on support for critical incidents, or if demand exceeds availability of L1 or L2 resources
- Assist in coordinating case transfers to and from all regions
- Work with CSS Corp resources to ensure that SLAs are met at all times
- Audit CSS Corp resource cases to identify and document technical and process improvements and coaching opportunities
- Consolidate high call drivers and internal process issues, and review with Client and CSS Corp to create improvement plans
- Collaborate with GES, training team and L2s to prepare tests for quarterly resource assessments
- Proactively identify and intervene in cases which may cause negative customer satisfaction
- Prepare case reports as and when required for management review
- Work with Client Knowledge Management teams to develop process for creating KB articles and supporting community forums
Become SME for at least two (2) technologies, processes and tools and deliver knowledge sharing.
Hands on Exp. In Networking & Securities .
Desired Candidate Profile
Perks and Benefits
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: Full timeEducation
Under Graduation: B.Sc in Any Specialization, B.Tech/B.E. in Any SpecializationContact Details:
Company: It CompanyAddress: HYDERABADLocation(s): Hyderabad
Keyskills: Networking Network Security
It Company
Leading US and UK Based companies looking for asp.net developers for jaipur. subsidiary center at Jaipur and jodhpur.
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