Lead Process Trainer- Outbound Process @ Hexaware Technologies

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Lead Process Trainer- Outbound Process

Hexaware Technologies
3 - 5 years
Mumbai
5 years ago
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Job Description

Engage and influence units in driving Training and Development initiatives
Engage units to co-create Training and Development programs/plans
Design, plan and execute specific unit requirements including domain and skill certification
Roll out and drive training need analysis
Facilitate scheduled and adhoc training delivery
Support customization of modules as per unit?s requirements
Identify and coordinate with vendors/institutes to provide external training programs as per unit?s requirement
Drive and support MDP initiatives
Provide inputs for development/enhancement of modules
Ability to support multiple project roll outs
Ensure client satisfaction, leading to high scores in VOC

Job Classification

Industry: IT-Software, Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: B.A in Other Specialization, Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Hexaware Technologies
Location(s): Mumbai

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Keyskills: BPO PMP Telesales Staffing Process improvement Billing Back office Customer support Scheduling RFP

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...

Lead Process Trainer- Outbound Process @ Hexaware Technologies

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