Systems Operations Engineer @ Wells Fargo

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Systems Operations Engineer

Wells Fargo
4 - 7 years
Bengaluru
5 years ago
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Job Description

About the Role

This is a production support position for Risk Management applications within Capital Markets Technology.
Provides technical systems support within a technology organization.
Duties are varied and may include one or more of the following: provides support for moderately complex technical issues and initiatives related to assigned applications, systems, databases and/or other technical products and services; uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems or escalates if needed to meet established service level agreements; assists with migrations from development to production, upgrades, installations and/or configurations; may write queries to extract data and validates data loads; participates in project sizing efforts; updates documentation and procedures and provides informal training; troubleshoots network, hardware and software issues using pre-defined guidelines, templates and/or test scripts, identifies and escalates problems; tracks changes and performance trends and participates in process improvement activities; understands BCP, quality, security and compliance requirements for supported areas and monitors changes to identify risk to production systems.

Role and Responsibilities

Incident Management Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLA s with business partners.
Problem Management Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents.
Oversee and ensure nightly batch completes within agreed business SLA s.
Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met.
Following documented escalation procedures.
Performing application health checks and ensuring that all applications are green before the start of business.
Documenting known production incidents into knowledge base.
Release co-ordination with stakeholders to ensure smooth deployment into production.
Provide UAT or lower environment support as per project requirement.
Participate in BCP/DR activity to ensure BCP readiness of production environment.
Shift Time 05:30 AM IST 2:30 PM IST and 13:30 PM IST 22:30 PM IST (We work in two shifts and there is no night shift).

Qualification Skills

Bachelor/Master Degree with 6 8 years of experience in Application Production Support background.
Must have good knowledge of UNIX commands, SQL Server Queries, Job scheduler (preferably Autosys).
Good understanding of ITIL concepts like - Incident, Problem and change management.
Ability to communicate clearly and concisely to stakeholders.
Batch Monitoring and email queue support.
Monitoring tools like ITRS Geneos, scripting knowledge Shell/Perl/PowerShell and/or any ETL experience is desired.
Any prior experience of application support of either lower environment or prod-parallel is a plus.

Job Classification

Industry: Banking, Financial Services, Broking
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Wells Fargo
Location(s): Bengaluru

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Keyskills: Unix Application support Change management Process improvement Fixed income Problem management Incident management Investment banking Risk management SQL

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...

Systems Operations Engineer @ Wells Fargo

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