Hiring Team Leader Operations @ Concentrix,
- Concentrix
- 2 - 7 years
- Chennai
- 5 years ago
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Job Description
Role and Key RESPONSIBILITIES
Team Leader/Assistant Manager, Operations @ Concentrix, Chennai.
1. Manage a team of 15-20 employees
2. Ensure Program adherence to Client & internal InfoSec/compliance guidelines
3. Handle Customer escalation
4. Identify training needs, plan and train staff, ensure updated procedures are in place and updates are cascaded to the team timely
5. Primary point of contact for all client interactions/escalations for the team
6. Drive performance and be accountable in delivering SLA/KPI's
7. Conduct regular one on ones to identify and solve issues/challenges experienced by team members
8. Accountable for absenteeism and attrition
9. Be an active participant in all weekly/Monthly/Quarterly reviews
10. Be well versed with the product and should be able to provide solution to team members
11. Generate team / Process level reports
Desired Skills:
1. Knowledge of MS office
2. Keen to learn ,demonstrate and impart learnings
3. Good Communication in English with excellent comprehension and interpersonal skills
4. Basic technical Knowledge
5. Basic Knowledge of Operating Systems
6. Good people management skills
7. Should have exposure to handling technically skilled people and have exposure to handling Supervisor Escalations
8. Strong analytical and documentation skills
QUALIFICATIONS: Graduation
Interested candidates share resume to sw***************r@co*******x.com for further interview process.
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: ICWA (CMA) in Any Specialization, M.Pharma in Any Specialization, M.Com in Any Specialization, MVSC in Any Specialization, PG Diploma in Any Specialization, M.A in Any Specialization, CS in Any Specialization, MDS in Any Specialization, LLM in Any Specialization, MCA in Any Specialization, MFA in Any Specialization, Any Postgraduate in Any Specialization, M.Des. in Any Specialization, Medical-MS/MD in Any Specialization, M.Arch in Any Specialization, CA in Any Specialization, M.Tech in Any Specialization, M.Ch in Any Specialization, Post Graduation Not Required, MS/M.Sc(Science) in Any Specialization, DM in Any Specialization, Integrated PG in Any Specialization, M.Ed in Any Specialization, Other, MBA/PGDM in Any SpecializationDoctorate: M.Phil. in Dermatology, Any Doctorate in Any Specialization, Ph.D in Any Specialization, Doctorate Not RequiredContact Details:
Company: Concentrix Daksh Services India Private Limited.Address: 17th floor, Tower D, 14,, DLF IT SEZ, Phase-III,, DLF Cyber City,, GURGAON, Haryana, IndiaLocation(s): Chennai
Keyskills: Team Management KPI Team Leading KRA Shrinkage Inbound Operations AHT
Concentrix
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global ...
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