At & T Ism Hybrid - Chennai - Sandsquare
- Sandsquare Global
- 0 - 2 years
- Chennai
- 5 years ago
- Email to a friend
- Report this job
Job Description
Dear Candidates,
Greetings from Sandsqaure!!!
We have an opening for the post of AT & T ISM Hybrid for our client in Chennai.
Desired Candidate profile:
- Any Fresher graduate or experienced with minimum of 6months tenure from an English-speaking contact center.
- Other industry experience also considered if the Candidate is good in communication.
- Good understanding of email/chat etiquette.
- Keyboarding skills with 35 WPM / 90% accuracy.
- Good understanding of telephone etiquettes.
Technical skills:
- Knowledge on Internet, Wireless and Data Management.
- Knowledge of TV channel packages and basic troubleshooting, online streaming services.
- Knowledge of explaining simple bills, understanding reasons for bill increase and billing cycles.
Job Description:
- Responsible for answering inbound calls and chats from AT&T customers, resolve their primary query (Billing, Account management, Orders) and add value by selling products/services for new/existing AT&T customers.
- Should be able to perform under pressure and cope up with the dynamics of the process.
- Should have an aptitude for sales
- Aim to retain customers through excellent service and attention to detail.
- Effectively handle complaints at the first point of contact, aiming to solve customer's query, and escalating to a Team Manager when required
- Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and Tenacity.
- Remain updated with process and product updates, technology applications and utilities.
- Utilize various internal and client-based tools and applications for customer management and servicing
- Achieve and exceed KPIs
- Ability to work in a complex multitasking environment (navigating through multiple on-line systems)
- Preferably with knowledge on interpreting monthly bills, American TV and sports entertainment (channels, movies, TV series), latest wireless mobile phones and various internet usage/speed.
Other job details:
Shift Timings & off- 5 days schedule with rotational shift and off. [Predominantly nightshift
Kindly share your updated resume to ta**u@sa*****************s.com
Regards
Tabbu
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: FreshersEducation
Under Graduation: Any Graduate in Any SpecializationContact Details:
Company: SANDSQUARE GLOBAL SOLUTIONS PRIVATE LIMITEDAddress: NO - 120,,,,4TH CROSS STREET, CHANDRAN NAGAR,CHROM, PET, , Chennai, Tamilnadu, IndiaLocation(s): Chennai+ View Contact
Keyskills: Email Contact Center Data Management Internet
Fraud Alert to job seekers!
₹ 2,25,000 - 3,00,000 P.A
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