Promising Career With Sutherland For US Voice

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Promising Career With Sutherland For US Voice

Sutherland
0 - 5 years
Chennai
5 years ago
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Job Description

Greetings!!!

We are hiring for Front line Agents, also known as an Customer Service Executive, A CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responds to Chats, voice calls and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until they've solved the issue
Properly escalate unresolved issues to appropriate internal teams
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged.

You will observe Work From Office in the initial days/months or until we experience any restriction on Staffing from the Local Govt Any such changes will be intimated well in advance.

Free transportation provided by the Company.

US / Night Shift with two days rotational off.

Interested candidates can book their interview slot by mailing the updated resume to ka*******k@su*************l.com

Thanks much,

Karthick Kumar
Lead Talent Acquisition
SUTHERLAND, Chennai

9962252***

Required Candidate profile

You need to have Previous experience working in an English speaking contact center handling technical or Non-technical products or services for 6 or more months.

Other industry experience can also be considered if you have stable career path with excellent industry knowledge and are from a Direct sales, institutional or corporate sales background or similar lines.

Must be naturally a helper, enjoy assisting people with product issues and are able to explain in details simply, we'd like to enroll you for interviews.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their problems.

Prior experience on any Antivirus project or security solution in any form would be an added advantage as the opening is for McAfee.
Notice Period of 15days or fewer days
Should be Interested for rotational Night shifts.
Should have good convincing power as you will be regularly in contact with clients and/or customers.

Soft Skills:-

Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive Sutherland's value and morals

Please write to ka*******k@su*************l.com in case of any doubts.

Perks and Benefits

Net Pay will be discussed at the time of interview

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: Medical-MS/MD in Any Specialization
Doctorate: Ph.D in Nursing

Contact Details:

Company: Sutherland Global
Address: B2,2nd Floor,Gateway Office Parks SEZ,No 16 GST Ro, Perungalathur, , Chennai, Tamilnadu, India
Location(s): Chennai

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Keyskills: Ground Staff Activities US Shift Cabin Crew Activities Institutional Sales B2B Sales Holiday Packages Upselling AR Calling Outbound Tours Visa Processing Overseas Education immigration consultant phone banker energy advisor International Voice Process

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Sutherland

Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...

Promising Career With Sutherland For US Voice

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