Technical International Voice/ Chat Support, @ Infosys

Job Description

INFOSYS BPM Ltd. Hiring for Customer Service / Technical Support- International Voice/ Chat Support, Gurgaon

As a precautionary measure for COVID-19, we encourage you to attend interview through Telephonic / Skype / WebEx VC. Along with CV, kindly share your contact details, Skype ID and availability for interview.

Job Description:

Job Location: Gurgaon

Qualification: Any Graduate

Shifts: Flexible for 24/7 shifts

Experience: 1 to 3 yrs.

Job Description:

2 years. With process customer service / tech support. Preference would be experience in telecom

Areas of Responsibility:

1. Meeting SLA and KPIs

2. Customer Interaction trouble shooting

3. Level 1 support to consumer customers for data repair services.

Minimum Technical Knowledge Required:

Knowledge and experience on ticketing tools, chat platforms. Understanding of telecom industry, products, ISP related services, etc.

• Understanding of common technical terminology
• Displays superb customer service skills and capabilities
• Basic Operating System knowledge
• Knowledge of common ISP products & services
• Good analytical ability
• Ability to navigate common user interface elements
• Good Reading skills - ability to understand ambiguous information, probe and consolidate into useable data
• Communicate to the user in a language, the user is most comfortable with

Note: Preference will be given to candidates who can join immediate or 15days.

If interested, kindly share your updated resume along with below details to ru******a@in****s.com

Full Name:

Total Experience:

Relevant Experience:

Flexible for 24/7 shifts:

Current CTC:

Expected CTC:

Notice Period:

Current Location:

Re-location to Gurgaon (if-any):

Regards,

B Sneha

Talent Acquisition | INFY HR

Job Classification

Education

Contact Details:

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Keyskills:   Customer Service Technical Chat Support Technical Support Chat Support