Customer Relation Manager @ Freelancer Gunjan

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Customer Relation Manager

Freelancer Gunjan
1 - 2 Years
Delhi, NCR
5 years ago
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Job Description

Works with the (Accelerate) to advise clients on creating profitable process and ensures proper procedures for review and approval are met at the department level.
Maintains marketing staff by training employees, maintaining a safe and secure work environment, developing personal growth opportunities.
Maintains customer response operations by establishing work schedules, assigning employees.
Maintains quality service by establishing and enforcing standards, training representatives, monitoring calls, evaluating outcomes.
Resolves client problems; maintaining reference manuals and dialogue guides, providing information, answering questions.
Maintains work process flows by coordinating information and requirements with related operational departments, participating with and providing resources to business improvement teams.
Keeps management informed by preparing reports, interpreting information, making recommendations.
Maintains coordination with Assigned Sales Team.
Contributes to team effort by accomplishing related results as needed.
Should undergo departmental induction trainings.
Ensures to attend the training sessions organized by Learning & Development division (HR) as per companys Learning & Development policy and should also undergo for various skills enhancement trainings.
Responsible for promoting positive relationships with the clients.
Laptop is mandatory.
Location- Work from Home

Employement Category:

Employement Type: Full time
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Customer Relation Manager

Contact Details:

Company: Freelancer Gunjan
Location(s): Delhi, NCR

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Freelancer Gunjan

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Customer Relation Manager @ Freelancer Gunjan

Home > Customer Service Executive (Voice)