Systems Operations Engineer - Hyderabad
- Wells Fargo
- 4 - 7 years
- Hyderabad
- 5 years ago
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Job Description
Role and Responsibilities
- Provides support for highly complex technical issues and initiatives related to Brokerage Applications. Uses/creates diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems
- Evaluates service level agreement criteria, identifies gaps in current technology process and recommends changes to assure SLAs can be supported
- Performs migrations from development to production, upgrades, installations and/or configurations
- Evaluate or review queries to extract data, perform limited programming to fine tune systems supported
- Monitor alerts from production systems. Tools used : Splunk, AppDynamics, OVPM
- Triage alerts and intimate application teams as applicable.
- Code analysis and provide RCA, Problem management, recommendations of changes for fix
- Engage EACO for high severity incidents.
- Creating Problem Ticket and notify the respective team whenever there is an anticipated production impact.
- Performs issue analysis and coordinates resolution with users, vendors and internal service groups
- Analyzes performance trends and recommends process improvements; assesses changes for risk to production systems and assures quality, security and compliance requirements are met for supported areas
- Updates, creates and tests the business continuation plan (BCP)
Essential Skills:
- Provides technical systems support within a technology organization.
Duties are varied and may include one or more of the following:
- 6+ years of experience in Application production support using Microsoft Technologies ASP.Net, C#.Net, MVC/MVC WebAPI, WCF, JavaScript, JQuery, AJAX and Angular(2+version) , SSIS, Knockout JS, Autosys
- Good experience on SQL Server.
- Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies and systems.
- 3+ years of strong experience on production support tools such and AppDynamics, Splunk etc.
- Ability to Communicate and Co-ordinate with multiple support teams and send business communications.
- Attention to detail ability to make quick and accurate decisions, including timely identification appropriate escalation of critical issues.
- Good Understanding of IT Service Management Processes (Incident/Change/Problem Management) with hands on experience with PAC2000.
- Strong leadership skills, ability to lead and drive the team ensuring defect free deliverables and also motivate the team to perform better every day taking up more ownership and accountability.
- Must possess innovative and Out-of-box thinking while developing advanced technical solutions to business problems, and grab opportunities to improve system resiliency.
- Ability to coordinate, multitask and meet SLA/deadlines.
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Any Doctorate in Any Specialization, Doctorate Not RequiredContact Details:
Company: Wells FargoLocation(s): Hyderabad
Keyskills: Automation jQuery Production support WCF MVC SSIS Information technology Analytics SQL Ajax
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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