Process EXpert/Senior Process Expert @ Maersk Global Services

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Process EXpert/Senior Process Expert

Maersk Global Services
3 - 7 years
Pune
5 years ago
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Job Description

Dear Candidate,

Roles and Responsibilities

Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling.

Own the issue with low tolerance to delays.

Read and reply to correspondence on both internal & Customers emails within SLAs as defined for the specific communication channel.

System Workflow attendance and reply within timeframe

Work along with the team to Achieve Standard CS KPI in line with the GSC flagship projects.

Take on additional responsibilities such as reports / analysis basis Area requirement

Take on ADHOC responsibilities basis instructions from Line Manager

Desired Candidate Profile

Graduate with 3- 7yrs of Customer Service Experience
Empathy and rapport building
Inquisitive & keen to learn
Sense of urgency in customer issue resolution
Professional standard in grammar and though articulation.
Ability to understand end to end processes. Technical Skills
Must have computer experience: Excel, Word, and Power Point
Good typing speed
Excellent Communication skills.

If you are interested, pls share your resume at th*********a@ma***k.com

Regards,

Thomas Lakra

Job Classification

Industry: Shipping, Marine
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization

Contact Details:

Company: MaerskGlobalServices
Address: IT Info Park, 7th D Building, Viman Nagar Ave 1, Near Weikfield, Viman Nagar, Pune, Maharashtra 411014, India
Location(s): Pune

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Keyskills: Email Support Customer Support Customer Service Voice Process Non Voice Calling Process Email Process Chat Process International Voice Process

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Maersk Global Services

MaerskGlobalServices Pvt.Ltd

Process EXpert/Senior Process Expert @ Maersk Global Services

Home > Back Office / Web / Transaction Processing