Fresher Jobs - Banking Process - Bpo - Fluent English - Hindi ( Earn Upto 18k) @ Gautam Consultancy

MINIMUM ELIGIBILITY Age: 18+Education

Qualifications: Graduate /Undergraduate Fresher /Experience

KEY RESPONSIBILITES:

Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
Responds to incoming/outgoing calls from the customers to solve queries and provide alternative options also to change any account information with General maintenance upon customers
Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
Ensures all information provided is post verification and authentication as per the Data protection Act
Updates the client software with customer information, queries and Service requests.
Works in conjunction with process requirements and metrics (SLA)Forwards customer feedback (VOC) to the supervisors for concerns / suggestions raised by customer

KNOWLEDGE AND SKILLS:

Excellent communication skills
Polite and customer service oriented
Able to comprehend customer queries and provide the relevant resolve
Exhibits patience and empathy to resolve customer queries
Typing Skills: 15 wpm with 85 % accuracy

Send me your resume on : muskaan08gautamconsultancy @ gmail.com ( No Space )