Customer Service & Pricing Role / Asst. Manager
- RMG
- 2 - 8 Years
- Mumbai
- 5 years ago
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Job Description
A. Build and maintain strong Agent relationship by providing excellent customer service.
Set monthly agency goals and measure results vs. goals.
Identify performance improvement areas and provide recommendations.
Follow up with agents to maintain and foster healthy working relationship
Communicate performance levels including areas of concern to management.
Develop action plans for improving performance.
Follow all company and safety guidelines and policies.
Develop business improvement initiatives based on current market trends and competitors.
Manage channel partners to achieve company goals and objectives.
Set monthly agency goals and measure results vs. goals.
Identify performance improvement areas and provide recommendations.
Follow up with agents to maintain and foster healthy working relationship
Communicate performance levels including areas of concern to management.
Develop action plans for improving performance.
Follow all company and safety guidelines and policies.
Develop business improvement initiatives based on current market trends and competitors.
Manage channel partners to achieve company goals and objectives.
B. Obtaining rates from operations /suppliers & contractors as follows -
- Liaise with carrier/shipping company for ocean freight rates.
- Liaise with contractors on local, office, inbound & outbound packing & unpacking rates
- Prepare quotes for corporates/ Pvt shippers /agents as the case may be and proper followups to ensure High Booking ratio
- Prepare RFQs/ tenders as per request from agents/companies etc.
- Liaise with carrier/shipping company for ocean freight rates.
- Liaise with contractors on local, office, inbound & outbound packing & unpacking rates
- Prepare quotes for corporates/ Pvt shippers /agents as the case may be and proper followups to ensure High Booking ratio
- Prepare RFQs/ tenders as per request from agents/companies etc.
Employement Category:
Employement Type: Full timeFunctional Area: Customer ServiceRole Category: Customer Service Executive (Voice)Role/Responsibilies: Customer Service & Pricing Role / Asst. ManagerContact Details:
Company: Resource ManagementLocation(s): Mumbai+ View Contact
Keyskills: Customer Service Customer Care Customer Suppor Pricing Liaising
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RMG
Rajendra Management group is an integrated facility management service provider company based in New Delhi. We are established in 2004 and an ISO 9001:2015 certified company. We offers housekeeping services, cleaning services, pantry boy services, pest control services, security guard services wi...
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