EGS Securities Ops Srvc Mgr 4 - Hyderabad @ Wells Fargo

About the Role

• The Operations Shared Services team is a cross-functional team that provide support for Reference Data and aims to be the owners and stewards of both client and reference data with a focus on operational excellence and superior client servicing.
• This is a senior management position within Client Data team with direct oversight for Account Opening and Maintenance functions across business products and functions.
• This individual will lead the front to back client data activities including account set-ups, reference data maintenance, offboarding, and new business/policy implementation.
• Acting as a lead for all escalations, operations, business and regulatory initiatives; this leader will face-off to global business, operations, compliance, and legal counterparts to ensure effective transparency and partnership.
  
  Responsibilities
  
• Core Operations Management:
  • Manage multiple teams to ensure successful service delivery to various stakeholders
  • To ensure that BAU is processed as per SLAs
  • Manage E2E Service Delivery and drive Quality as a differentiating factor with regards to Process Excellence
  • Proactive in identifying process and knowledge gaps, and effectively manage escalations
  • Work closely with Delivery teams on TAT Management, Process Improvements, Reg. Compliance, Audits- Process/Transactional Level and adherence to SLAs
  • Ensure strong focus on short and long term objectives, training, succession planning, career development, and managing career opportunities.
  • Global stakeholder management
• • Maintain a harmonious relationship with global stakeholders, effectively syndicating on relevant issues, influencing to arrive at the right decisions
  • Interact and communicate with the business partners / requestors on regular basis to help them manage their expectations, to manage escalations and take proactive steps to avoid any form of escalations
• Risk Controls Mindset:
  • Ensure operational practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment
  • Test business resiliency for effectiveness
  • Identify and improve existing controls , where required
  • Delivery of Strategic Programs:
• • Support and manage the delivery of Firm s strategic programs in a high quality, cost effective, timely and sustainable manner with risks and issues identified, prioritized, escalated and managed in a timely and open fashion.
• Change Leadership:
  • Lead change initiatives across the function and in close partnership with the global stakeholders
  • Identify opportunities for increasing operational efficiencies, reducing risk, improving controls, introducing straight through processing and automation