Opportunity for Client Servicing Professionals
- Info Edge |
- 1 - 4 yrs
- Delhi, NCR
- 7 years ago
- Email to a friend
- Report this job
Desired Candidate Profile
Interested Candidates can walk-in on the below mentioned details:-
TIME - 10 AM - 1 PM
Contact Person : Vritti Dhawan | Human Resources
VENUE - Info Edge India Limited (Jeevansathi.com)
VENUE - Info Edge India Limited (Jeevansathi.com)
A-88, Sector-2, Noida
(Nearest Metro Station : Noida Sec-15)
About the Job Role:-
The Job Role involves handling premium clients and handle their end to end servicing and escalations .
Role will also require an individual to display high level of client handling skills and strategies .
Analyzing matrimonial profiles based on different Indian marriage matchmaking norms (Gender, Religion/Caste, Mother Tongue, Occupation, Education Levels, Income, Groups, Marital status etc.) and systems.
Meeting the Quality Standards and norms and recommend ways to improve the process based on the study conducted.
Achieve process SLAs and MIS Report generation .
Ensure team's adherence to the defined process and accuracy levels on transactions. Key Responsibility Areas:
Why Should You Join us?
Note: It is 5 days working but the candidate will be required to work on Saturdays and Sundays. Rather than the weekends, 2 weekdays will be off.
About the Job Role:-
The Job Role involves handling premium clients and handle their end to end servicing and escalations .
Role will also require an individual to display high level of client handling skills and strategies .
Analyzing matrimonial profiles based on different Indian marriage matchmaking norms (Gender, Religion/Caste, Mother Tongue, Occupation, Education Levels, Income, Groups, Marital status etc.) and systems.
Meeting the Quality Standards and norms and recommend ways to improve the process based on the study conducted.
Achieve process SLAs and MIS Report generation .
Ensure team's adherence to the defined process and accuracy levels on transactions. Key Responsibility Areas:
- Handle 75-80 clients of jeevansathi.
- Ensure high service standards are met.
- Ensure clarity in communication and expectations.
- Handle challenging client escalations.
- Ensure client satisfaction.
- Ensure that targeted SLAs are achieved in the said period.
Why Should You Join us?
- 5 days working
- No field job
- Shuttle service available from botanical metro station to office.
Note: It is 5 days working but the candidate will be required to work on Saturdays and Sundays. Rather than the weekends, 2 weekdays will be off.
Education:
UG: Any Graduate - Any Specialization
PG: Any Postgraduate - Any Specialization
Contact Details:
+ View Contact
Fraud Alert to job seekers!
₹ 2,75,000 - 4,25,000 P.A
Info Edge |
Info Edge India Ltd. | Jeevansathi.com Info Edge has an in-depth understanding of the Indian consumer internet domain. With years of experience in the domain, strong cash flow generation and a diversified business portfolio, it one of the very few profitable pure play internet companies in the c...
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