Job Description
International Non Voice Chat / Email/ Live chat/ Web Chat
Roles and Responsibilities:
Comprehend and process all email and chat correspondences from customers in a timely manner
Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat
Complete all customer care follow-ups in a timely fashion
Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
Provide alternatives & Superior customer experience on emails and chat
Ability to take quick decisions and respond to customer inquiries in an appropriate manner
Be nimble and flexible to serve in multi-channel environment as per business requirement Quick navigation ability, Web say & basic troubleshooting knowledge
Knowledge of MS word and MS Excel
Required Candidate profile:
Email / Chat support experience
Good communication skills
Rotational Shift
Should be flexible for night shift
Graduate/ Under graduates can apply
1- 5yrs of experience in BPO sector
Benefits & Perks:
5 Days working
2 days rotational off
Incentives based on performance
Medical benefits, PF, ESI, provided.
Interested candidates can contact the below mentioned number for further details or WhatsApp .
Contact - Nikhil: 7259027***
Email: [Confidential Information]
Employement Category:
Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Non-voice)
Role/Responsibilies: Email Support || Chat Support || Web chat || Online chat || Mock Chat || Bangalore
Contact Details:
Company: Inspiration Manpower
Location(s): Bengaluru
Keyskills:
Email Suppor
Chat Suppor
Email Writing
Mock cha
Online Chat Representative
Non Voice Bp