Job Opening For Senior Manager and Associate
- eClerx Services
- 7 - 12 years
- Pune
- 5 years ago
- Email to a friend
- Report this job
Job Description
Work experience: 7 years and above in analytics with experience in managing projects in data science, advanced analytics/ predictive modeling
Roles and Responsibilities :
- Provide consultative assistance to the team in setup of new projects
- Demonstrated knowledge of analytical/statistical techniques and their applications; a working knowledge of/experience in R and Python is a plus
- Understand customer requirements, detailed technical design, effort & feasibility of implementation
- Demonstrated excellent communications skills, both written and spoken, as well as being able to explain complex technical concepts in plain English
- Ability to present results of statistical models in business language
- Plan regular connect with clients (conference calls, emails) to discuss process challenges, issues & action items
- Ensuring timely report deliveries, meeting all the service level agreements as agreed in the contract SOW
- Track operational & project health metrics to plan process improvement measures
- Work closely with various internal teams such as IT team, Quality, Risk, network, Information Security, Knowledge management & HR to ensure effective management of projects
- Present monthly / quarterly business reviews to the clients & assist in planning future engagement strategy
- Perform RCA on issues, manage client escalations & establish effective control measures
- Monitor and devise strategy to reduce client & internal escalations to almost zero
- Ensure regular deployment of business process improvements(BPIs) measures to drive operational efficiency
- Define KRAs for team members, set goals & share regular feedback to mentor team members
- Identify gaps in the required skills set of team & motivate them to continuously upgrade their skillset to meet changing business requirements
- Promote culture that encourages & rewards top performers
- Travel to client locations, as per the requirements, for scoping, reviews, workshops etc.
Desired Candidate Profile
- Ideal candidate has been in delivery role with some amount of consulting responsibilities
- Domain understanding of at least one preferably two verticals amongst Retail, Cable, Technology (not mandate)
- Knowledge of any data management or BI Tool
- Ability to collaborate with onsite colleagues in the US& UK
Perks and Benefits - Work From home
Interested candidates can forward their CV's to ri***********1@ec***x.com
Job Classification
Industry: KPO, Research, AnalyticsFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Senior ManagementRole: Senior ManagementEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: eClerx Services Ltd.Address: 1st Floor,,Sonawala Building,29 Bank Street,Mumbai, , , MUMBAI, Maharashtra, IndiaLocation(s): Pune
Keyskills: Data Science R Program Management Senior Management Machine Learning Deep Learning Python
eClerx Services
eClerx provides critical business operations services to more than 30+ global Fortune 500 clients, including many of the world’s leading financial services firms, online retail and distributors, interactive media and entertainment, high tech and industrial manufactur...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in