Technical Support L1 - with exp in Windows,
- Quess Corp Magna
- 1 to 2 Yrs
- Bengaluru
- 5 years ago
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Job Description
Looking for Only Immediate Joiner with mandatory experience into - Active Directory, US clients experience (international Clients) , MAC OS , Windows.
Be the Expert:Troubleshoot hardware & accurately determine fixes; research issues and resolves technical problems; Complete technical and special projects as assigned.
Be the Point of Contact: Resolve basic level 1 request and issues in a Mac OS and Windows environments
Enable and Guide:Perform post-resolution follow-ups to help requests; implement and maintain operational documentation and procedures
Enable the workforce: Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications; remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.)
Keep management updated: Relay important information in the form of timely and accurate reports; issue the daily operations status report and project status reports as required
Our most successful candidates will have:
- Excellent verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
- Experience in Apple hardware, Mac OS, Google (G-Suite), and Windows
- Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills
- College degree from accredited four-year institution or relevant technical experience
- Previous customer support, sales or technology experience a plus
- Ability to be persistent in working through challenges and doing whatever it takes to get the job done
- Ability to be creative and resourceful in finding effective solutions to problems and situations
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial ServicesRole Category: Technical Support / HelpdeskFunctional Area: Not ApplicableRole/Responsibilies: Technical Support L1 - with exp in Windows,Contact Details:
Company: Quess Corp MagnaLocation(s): Bengaluru
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Quess Corp Magna
Magna Infotech is a division of USD 400 + million Quess Group (quesscorp.com) which in turn is a subsidiary of USD 37+ billion - Canadian Multinational, Fairfax Financial Holding Group. Magna Infotech is the largest staff Augmentation and Solutions Company in India, USA and APAC regions. We are a ...
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