Tech Operations Sr Analyst - Hyderabad
- Wells Fargo
- 2 - 7 years
- Bengaluru
- 5 years ago
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Job Description
About role:
The Application Provisioning team is part of Identity and Access Management Access Operations group within the Information Security organization. The team is seeking to fill the position of a Tech Operations Sr. Analyst to support customers from different lines of businesses. The successful candidate will perform access administration on different platforms and applications. Responsibilities:
- Provides Identity and Access administration within Application/Active directory/Mainframe environment as per requests submitted through various request methods.
- Provides basic technical support for routine security-related issues.
- Responds to related problem tickets.
- Provides on-call 24/7 Access Management/Production support as required or scheduled by management.
- Performs periodic review of existing documentation to ensure current understanding of processes and procedures making updates/changes as necessary.
- Identifies ways to streamline and automate access management processes to ensure consistency, reduce errors, reduce cycle time, and minimize audit/gap issues.
- Performs tasks/projects that is assigned/recommended by Immediate Manager
- Bachelor of Engineering Degree, preferably of Computer science or Information Technology
- 2+ years of IAM, information security, Access Administration and provisioning Enterprise Applications
- Knowledge and experience with any IAM, Provisioning, role management and certification tool
- Knowledge and experience on Applications Infrastructure in a Large Enterprise environment.
- Strong knowledge and understanding of information security and IAM practices and policies
- Working knowledge of security issues, risks and solutions on security products or platforms
- Experience with Service Delivery and SLAs/KPIs monitoring. Proven ability for high volume/high quality results
- Ability to interact with integrity and a high level of professionalism with all levels of team members and management
- Strong verbal, written, and interpersonal communication skills.
- Excellent customer service skills. Ability to research and correspond with customers, responding to their questions and concerns with detailed information
- Strong analytical skills with high attention to detail and accuracy
- Ability to work effectively, as well as independently, in team environment.
- Exposure to ticketing tools like BMC Remedy/ Zendesk etc.
- Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift
- Ability to maintain composure under pressure and deadlines in a dynamic environment
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: IT Software - Network Administration, Security, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: Full timeEducation
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: Wells FargoLocation(s): Bengaluru
Keyskills: Automation Production support Information security Active directory Risk management Information technology Technical support Analytics Monitoring Auditing
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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