Systems Operations Engineer - Hyderabad
- Wells Fargo
- 8 - 10 years
- Hyderabad
- 5 years ago
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Job Description
About the Role Individual contributor must have good background in RPA ( Blueprism & UiPath ) production support area, must be aware of Incident management and Change management process along with ITIL Standards Job Responsibilities
- Good to have experience in developing & Maintain the automations in Blueprism & UiPath.
- Proactive monitoring of all automations in production environment along with infrastructure management.
- Record and track incident, send out incident communication to stake holders, maintain data hygiene and capture all relevant data on the incident ticket, SLA compliance
- Solid understanding of Service Level Agreement, awareness of the production environment/application being supported
- Report production issues/bugs and help in replication of the issues
- Identify gaps in production monitoring and work towards addressing them
- Work to contribute and improve the End User experience.
- Work on automation which can reduce the supportability of the application
- Contribute towards application stability, identify incident patterns, report vulnerability in production environment and also need to work on patching.
- Participate in BCP/DR, patching and upgrades related to application/database servers
- Train new and existing team member on technical and functional aspects
- Ability to manage incident calls and participate on RCA discussions
Essential Qualifications
- 8 to 10 Years of Experience as Production Support Engineer in windows Environment.( Does not Required Windows Admins )
- Working knowledge of RPA software of various versions (BluePrism , UiPath ) is must.
- Demonstrable working knowledge of Windows 2008 server O/S and
demonstrable intermediate knowledge of IIS - General knowledge SQL2008/2005,
familiarity with SQL DBMS interface and integrated tools - Knowledge of troubleshooting tools and techniques related to networks
and systems i. e. remote access tools, Windows Support tools, connectivity
tests, etc. - Intermediate to advanced knowledge of various networking
technologies, hardware, and protocols; including Citrix Netscaler, firewall
traversing/access requests, Load balancer configuration requests, security protocols,
encryption, sniffing , IIS, - Strong understanding of IT Service Management - Incident/Problem Management, Change/Release Management.
- Hands on experience in Power Shell / WMI.
- Should have excellent communication skills (to be part of support calls)
- Good to have knowledge in Splunk/App Dynamics or any other Monitoring tools
- Certification in Blueprism / Certification in Installation Engineer
Job Classification
Industry: Banking, Financial Services, BrokingFunctional Area: IT Software - Application Programming, Maintenance, Role Category: Admin/Maintenance/Security/DatawarehousingRole: Admin/Maintenance/Security/DatawarehousingEmployement Type: Full timeEducation
Under Graduation: B.Tech/B.E. in ComputersPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Wells FargoLocation(s): Hyderabad
Keyskills: Change management Automation Networking Production support Problem management windows support Incident management Troubleshooting SQL Firewall
Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...
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