DXC Technology is Hiring For Technical Support
- CSC India
- 0 - 5 years
- Bengaluru
- 5 years ago
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Job Description
Role Technical Support -Voice process
Experience: 0-5 Years
Location: Bangalore
Mode of Interview: MS Teams
If interested kindly share the below details to ms*************n@***.com
Updated CV:
Current Location:
Preferred Location:
Current Company:
Total Experience:
Relevant Experience:
Current CTC:
Expected CTC:
PAN Card Number:
Highest Qualification :
Notice period:
Available for Telephonic/Skype (Y/N):
Job Description:-
Customer Solution Centres are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
Roles & Responsibilities: -
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.
Education and Experience Required:
Any Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
- Superior skills in both written and verbal communication.
- Experience in customer facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Excellent fluency in language to be supported.
- Experience in a phone based remote role, e- support, e-chat or similar.
- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: TrainingRole: TrainingEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not RequiredContact Details:
Company: DXC Technology India Private LimitedAddress: Galaxy IT Park,Block A - 44 / 45,Tower A, B, C, E,, Sector - 62,NOIDA, , NOIDA, Uttar Pradesh, IndiaLocation(s): Bengaluru
Keyskills: Technical Support Voice Process International Voice Process
CSC India
DXC Technology India Private Limited DXC.technology., www.dxc.technology. DXC is the world†™s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Ente...
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