Executive - Customer Service - B2B Segment
- Wroots Global
- 2 to 7 Yrs
- Bengaluru
- 5 years ago
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Job Description
Job Description :
This is a next generation payment gateway that helps 50,000+ Indian and global businesses collect and disburse payments via 100+ payment methods including Visa, MasterCard, Rupay, UPI, IMPS, NEFT, Paytm & other wallets, Pay Later and various EMI options. This company is backed by Silicon Valley investor Y Combinator and was incubated by Paypal.
Role and responsibility :
- Customer query resolution in a timely manner to ensure the best possible customer experience
- Handling customer queries on email, chat and call
- Query resolution for the internal customer i.e. Business Team
- Adhering to Customer Support guidelines to ensure correct resolution
- Maintaining TAT as per SLA for the process
Educational Qualification :minimum graduate
Experience :
Minimum 2+ years of relevant experience in Customer Support, preferably from a fintech background only
Shift: Morning shift, 5 days work, no cab facility will be provided.
Location: Koramangala, Bangalore
Rounds of interview: email writing, aptitude test, essay writing, operations round
Salary: 2 to 5 years experience, 4 to 6 LPA
Salary: 5 to 8 years experience, 6 to 10 LPA
Requirements :
- Proficient in verbal and written English
- Process oriented, proactive and result driven individual
- Strong interpersonal skills with the ability to understand the merchant's requirements to ensure proper resolution
- Quick learner with an analytical mind to understand back end operations and fintech product
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial ServicesRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: Executive - Customer Service - B2B SegmentContact Details:
Company: Wroots GlobalLocation(s): Bengaluru
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