Executive - Customer Service - B2B Segment @ Wroots Global

Job Description

Job Description :

This is a next generation payment gateway that helps 50,000+ Indian and global businesses collect and disburse payments via 100+ payment methods including Visa, MasterCard, Rupay, UPI, IMPS, NEFT, Paytm & other wallets, Pay Later and various EMI options. This company is backed by Silicon Valley investor Y Combinator and was incubated by Paypal.

Role and responsibility :

- Customer query resolution in a timely manner to ensure the best possible customer experience

- Handling customer queries on email, chat and call

- Query resolution for the internal customer i.e. Business Team

- Adhering to Customer Support guidelines to ensure correct resolution

- Maintaining TAT as per SLA for the process

Educational Qualification :minimum graduate

Experience :

Minimum 2+ years of relevant experience in Customer Support, preferably from a fintech background only

Shift: Morning shift, 5 days work, no cab facility will be provided.

Location: Koramangala, Bangalore

Rounds of interview: email writing, aptitude test, essay writing, operations round

Salary: 2 to 5 years experience, 4 to 6 LPA

Salary: 5 to 8 years experience, 6 to 10 LPA

Requirements :

- Proficient in verbal and written English

- Process oriented, proactive and result driven individual

- Strong interpersonal skills with the ability to understand the merchant's requirements to ensure proper resolution

- Quick learner with an analytical mind to understand back end operations and fintech product

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