Customer Support Executive
- SnapHunt Pte
- 1 - 5 Years
- Singapore
- 5 years ago
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Job Description
- Join a fast-growing online rental platform
- Work and learn alongside a talented and ambitious team
- Be a part of a dynamic and vibrant environment
Our client is a high-growth online rental platform for home furnishing essentials. Having raised a significant Series A funding, the award-winning startup is expanding internationally and is committed to cultivating a great workplace culture for its employees.
The Job
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback and providing feedback and advocacy on customer pain-points to internal teams.
- Building strong product expertise and providing training & ongoing support as required.
- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
- Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
- Ensuring the correctness of customer data and manage any data cleansing activities.
- Continually testing and refining campaigns to gain insight and maximise usage and uptake.
- Providing support on any requests or issues pertaining to CRM.
The Profile
- You have at least 1 year experience within a Customer Service, Customer Succes or CRM/Database Management role, ideally within the Ecommerce industry.
- Experience within Area Sales, National Sales and Startup Experience would be a strong advantage.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard
- You are highly goal driven and work well in fast paced environments
Ref: 34131070
Employement Category:
Employement Type: Full timeIndustry: InternetFunctional Area: SalesRole Category: Other SalesRole/Responsibilies: Customer Support ExecutiveContact Details:
Company: SnapHunt PteLocation(s): Singapore+ View Contact
Keyskills: Customer Success Manager Customer Suppor CRM Area Sales National Sales Ecommerce Relationship Managemen
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₹ 240000 - 300000
SnapHunt Pte
Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching. Looking for a new role Submit your CV on https://snaphunt.com Now live in Singapore, Indonesia, Malaysia, India, Hong Kong, Philippines, Vietnam, Thailand, Bangladesh & Sri Lanka.
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