MT - Collections
- Genpact India
- 1 to 2 Yrs
- Noida, Gurugram
- 5 years ago
- Email to a friend
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for
We are inviting applications for the role of MT, Collections
In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer. The individual must be an active contributor towards the overall objective of the project. We are looking for some who should be open to work in any shift as per the business requirement.
Responsibilities
responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
Responsible to respond to email /phone queries related to disputed invoice
Research and analyses the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to track and monitor the past dues
You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
You are a phenomenal teammate to process any adhoc request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively
Call out problems to senior staff members and or management as appropriate.
Qualifications
Minimum qualifications
Any Graduate
Proven experience
Strong Communication Skills (verbal and written)
Knowledge of SAP
Knowledge of Legacy Tools like BPCS & Demantra will be an added advantage
Preferred qualifications
Good customer handling skills
High Energy level
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Finance / Accounts / TaxFunctional Area: Not ApplicableRole/Responsibilies: MT - CollectionsContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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