Senior Associate - Salesforce
- Genpact India
- 3 to 5 Yrs
- Bengaluru
- 5 years ago
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Job Description
Senior Associate, Accounts Payable
The Domain Specialist of Accounts Payable will look at all the metrics and report out to leadership on periodical basis. Daily tracking of payables volumes and ensure the right allocation in the team. Domain specialist will ensure that all controls are being followed and met the SOX compliance. SLA reporting on weekly basis of all the sub processes in Accounts Payable function. Knowledge enhancement sessions for the new teammates and identify the gaps in the processes and proactive action to address any future risks.
The Domain specialist of AP are ultimately responsible for ensuring vendors are paid within contractual terms; that invoices are processed accurately and paid with appropriate approvals and support. AP Associates will also be responsible for the travel and expense and corporate card program to ensure that reimbursements enforce to company policy, paid timely and processed accurately. He/ She must be excited about supplying to growth and change, as this is a fast-paced environment that is a consistently growing and changing business, requiring evolution, and build out of our systems and processes to accommodate increased payables demand.
Responsibilities
- Provide functional support for Salesforce application
- Support client s sales teams for administration, account and process related queries wrt, Salesforce (80% of the work) and other sales applications (training to be provided)
- Monitoring of ticket queues
- Investigate the issues/tickets & provide resolution or triage it and hand over to Next Level Support team if needed
- Provide the Governance & Reporting function to the program
- Assign and Prioritize the Issues/Requests
- Works on configuration changes driven by Issues received via user teams
- Continuously improves the health of the program by improving knowledge management & process upliftment
- Resolve and provide workarounds for Reactive Issue Management
- Will be useful to have experience in Salesforce admin or support
Qualifications we seek in you
Minimum qualifications
Preferred qualifications
B.E/ B tech. / MCA / MSc. / BSc.
- Establish & Manage client relationship through regular engagement with the client
- Pro-actively identify the issues or client needs and take action
- High customer service oriented
- Solid understanding on MS-Office with excellent MS-Excel skills and good Powerpoint skills (should be aware of folloiwng MS-Excel functions: Vlookup, Hlookup, Pivot, Graphs, Sumif, Countif, Counta, delimit, Concatenate)
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Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales Support / MISFunctional Area: Not ApplicableRole/Responsibilies: Senior Associate - SalesforceContact Details:
Company: Genpact IndiaLocation(s): Bengaluru
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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