Walk Ins_complaint Executive_2-3 Years_navi @ Mindgate

Company Name: Mindgate Solutions Pvt. Ltd.

Company Website: www.mindgate.in (we deal with Software Development and Application Support for BFSI / payment gateway space Pan India Level as well as International) 

Walk In Drive: 27th June 2019- 28th June 2019

Time: 11 AM to 6 PM

Venue: Mindgate Solutions Pvt Ltd.,
14th floor, Damji Shamji Business Galleria,
Above Dmart, LBS Marg,
Kanjurmarg West, Mumbai-400078

Education: Graduation Complete

Salary: 13k - 25k per month

Notice period: Immediate Joinee/ 10 Days/ 15 Days

Experience Required: 2 to 3 years

Skills: Good Communication

Job Location: Navi Mumbai (Belapur)

Job Role :

To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process.
To manage the resolution of customer complaints within given timescales.
To be the first point of contact for all customer related issues

Key Duties and Responsibilities

To be responsible for investigation, resolution and reporting of all customer related complaints.
To input all complaints onto the Mears database, reporting and seeing through to completion.
Escalate all unresolved issues/complaints to your line manager Business Partner informed at Branch level.
To be the main point of tenant contact, liaising with operational colleagues ensuring that tenants are kept fully informed of progress at all times.
Respond positively to any new initiatives that are brought into practice making sure they easily become part of the customer experience service delivery.
Ensure that all written communication is carried out as per the customer care procedures and any contractual specification.
To monitor all potential claims ensuring minimal financial impact to the branch and company.
To be pro-active in the development of good relations within the community and this may involve attending Client Meetings or attending tenant groups