Aegis is Hiring for the IT Executive (BPO @ Aegis Customer

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Aegis is Hiring for the IT Executive (BPO

Aegis Customer
1 - 2 yrs
Vijayawada, Guntur
7 years ago
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Desired Candidate Profile

Below is the IT Support job description:

Proven experience as a help desk technician or other customer support role.
Knowledge in BPO / Call Center / Corporate Organization & Understand escalation process
Tech savvy with working knowledge of:
o Installing and configuring computer hardware, software, systems, networks, printers and scanners
o Monitoring and maintaining computer systems and networks
o Technical understanding of application functionality, hardware, IP Phone, Network Infra
o Any technical certification like, ITIL, MCP IT etc. preferable
Ability to diagnose and resolve basic technical issues
Customer-oriented and cool-tempered
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Troubleshooting technical issues through diagnostic techniques and pertinent questions
Direct unresolved issues to the next level of support personnel
Pass on any feedback or suggestions by customers to the appropriate internal team
Should have good communication skills (Verbal & Written)
Any Graduate / Under-Graduate with technical background

Education:

UG: Any Graduate - Any Specialization

PG: Post Graduation Not Required

Doctorate: Doctorate Not Required

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Keyskills: Contact Center Call Center Operations BPO Service Desk Technical Support Customer Support Calling IT Operations IT Support Application Support

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₹ 2,00,000 - 2,50,000 PA

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Aegis Customer

Aegis Customer Support Services Private Limited. Aegis Customer Support Services Private Limited. We are a leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimi...

Aegis is Hiring for the IT Executive (BPO @ Aegis Customer

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