Quality Analyst - Godigit General Insurance @ Go Digit General

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Quality Analyst - Godigit General Insurance

Go Digit General
2 - 7 years
Bengaluru
5 years ago
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Job Description

Roles and Responsibilities

Conduct random audits on a daily basis to ensure the quality standards and optimal accuracy of the Executives through monitoring the calls, chats for continual enhancement for the agent performance.

Conduct Training sessions and Knowledge improvements through refreshers.
Recommendation of refreshers through TNI based on evaluation trends to improve their quality score and follow up their results.
Conduct / Participate in weekly internal and external calibration with clients/quality operations.
Resolving escalations, defects and fatal errors, also keeping the escalation percentage minimal.
Preparing daily, weekly and monthly reports
Conduct RCA , Accurately report the root causes of the defects to the business units (Quality/Operations) within defined deadline of identifying the defects & Analyze the root causes for the defects identified through the audits using basic quality tools.

Contact

de******p@go****t.com

Job Classification

Industry: Insurance
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Freshers

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Go Digit General
Address: PIONEER ATLANTIS 1ST TO 4TH FLR BBMP KHATA NO 95, PID NO 67-3-95 4TH B, CROSS ROAD KORAMANGALA, 5TH BLOCK OPPOSITE ATLANTI BANGALORE KARNATAKA - 560095, BANGALORE, Karnataka, India
Location(s): Bengaluru

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Keyskills: Call Monitoring Call Audit Quality Analysis General Insurance Domestic BPO Voice Process

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₹ 2,75,000 - 4,00,000 P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Go Digit General

Digit is an Insuretech company in the General Insurance space. At Digit we believe that the way insurance products are viewed, purchased and claimed can be changed. Simply put, we are here To Make Insurance Simple.â€™ With that as the mission, we are reimagining products, and redesigning pro...

Quality Analyst - Godigit General Insurance @ Go Digit General

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