Service Manager - (inside Sales & Customer @ Stellar Information

Responsible for operational excellence, customer service and administration of all the branches across India.
Drive branch team to ensure all requirements of customers are effectively fulfilled.
Identify and implement initiatives for enhanced customer delivery, higher productivity, reduced TATs and cost management.
Provide people leadership to direct reports & assist the Director in expanding the team & helping with the reporting work.
Impart process and system trainings to all the branches.
Review and analyzes data on productivity and efficiency; makes strategic decisions on solutions and improvements; present recommendations to organization and senior management.
Proactively seek opportunities for process improvements through ongoing review of processes / methods of data collection and report preparation to create efficiencies and eliminate non-value added work.
Be Single Point of Contact or escalations point for any service unavailability/Clarification.
Opportunities seeker to increase customer satisfaction and deepen client relationships.
Execute high quality one on one discussions utilizing advanced questioning and influencing skills with customer/IT business leaders.
Research & recommend Industry best solutions available in international market.
Responsible for Inventory /Resource planning, fulfilling technical requirement and scarce resource utilization across all the branches.

Must have Skills:

5 years+ experience in operation/customer service with proven track record.
Candidate should have  expertise of IT- Hardware & Technology.
Excellent communication, analytical and people management skills.
Ability to think laterally and come up with new ideas.
Understand how to communicate on

Company Profile:

Since 1993, Stellar has been a pioneer in providing data recovery, data migration and data erasure solutions. Stellar Data Recovery is a customer centric, critically acclaimed, global data recovery & erasure solutions provider with cost effective solutions available for Hard Disk Recovery, RAID Recovery, Server Recovery, Flash Media Recovery, Data Migration, System Optimisation, File Repair, Database Repair, Password Recovery, Drive Erasure, Server Erasure, Disk Sanitization and more. With strong presence in USA, Europe and Asia.
Stellar is an ISO 9001 & ISO 27001 Certified Company. We are headquarter in Gurgaon with branch offices in 14 other location in India itself. We are 400 people strong company with strong presence in oversees location as well.
Today Stellar has more than 2 million happy customers in more than 190 countries. Stellar has assures up to 100% successful data recovery in any instance of data loss through its experienced and skilled team of R&D experts, advanced tools, proprietary techniques & state of art infrastructure of class 100 clean room labs. Stellar's data recovery expertise has helped in developing efficient data erasure tools which ensure permanent data erasure beyond data recovery scope for data privacy and protection obligations of organizations.