Management Trainee - Training
- Genpact India
- 3 to 8 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Management Trainee, TrainingIn this role, you will be responsible to support businesses, manage knowledge effectively, Manage Quality Metric for the process, upskill of employees in terms of domain, provide industry trained resources at lower cost to business
Responsibilities- Conducts annual training and development needs assessment
- Work with client closely to launch any new training program without any business disruption
- Accountable for the team of Quality Auditors and own the entire range of Quality Activities
- Participate in the transition tollgate calls to ensure readiness from Knowledge Transfer standpoint
- Ensure Training Plans/ Learning Paths are adhered for all new hires
- Support SOP creations/Update & Exception trackers for all new and stable processes
- Create daily/weekly dashboards on training progress during Knowledge Transfer and share it with internal & external stakeholders
- Create action plan for people missing the SLAs during Pilot stage i.e. post process training completion
- Lead all the Training/Quality/Policy improvement projects
- Be a consultant for business and advice process improvement ideas
- Develops and monitors spending against the budget
- Obtains and/or develops effective training materials utilizing a variety of media
- Trains and coaches team members
- Plans, organizes, facilitates and orders supplies for employee development and training events.
- Develops and maintains organizational communications such as bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources.
- Set up new operations for success via BPMS projects
- Ops risk identification and mitigation Targeted focus on process management within control limits
- Revitalize LSS culture by embedding LSS skills in Operations, drive client engagement.
- Works with Consulting, Solutions, Transition, Training, Ops and Practice to understand and deliver contractual commitments, deal books and customer priorities.
Minimum qualifications
- Any graduate /Post Graduate degree or equivalent with a solid academic record
- Relevant experience in the BPM/ Service Industry, with good experience in Process Improvement Methodologies [Lean, Six Sigma and/or Processes Re-engineering, others] Application & Execution
- Previous working exp in a Digital marketing/Search Engine Marketing Preferable or experience in an outbound customer care (sales) or tech. support process
- Proficient in English & Hindi Read/Write/Speak
- Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach Demonstrated proficiency Must be able to work on a flexible schedule (including weekend shift)
- The individual should be able to coach and organizing less experienced or new team members
- GB/Black Belt/ Lean/ any other Quality Certification would be a plus
- Project Management skills and certification would be appreciated
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: InternshipIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Management Trainee - TrainingContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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