Required Customer Support Executive
- Achievers point
- 0 to 1 Yr
- Multi-City, India
- 5 years ago
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Job Description
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
- A bachelors degree in administration or related field.
- A minimum of 3 years' experience.
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
EMAIL ID************a@gm**l.com
CONT-9643637***
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial ServicesRole Category: Back Office OperationsFunctional Area: Not ApplicableRole/Responsibilies: Required Customer Support ExecutiveContact Details:
Company: Achievers pointLocation(s): Multi-City, India+ View Contact
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₹ 3.0 - 4.5 Lakh/Yr
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