Assistant Manager - Technical Support ( Scada) @ Trinity Touch

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Assistant Manager - Technical Support ( Scada)

Trinity Touch
5 - 8 years
Bengaluru
5 years ago
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Job Description

Managing support cases concerning SCADA and Weather Sensors products escalated by Front end level 2 organizations maintaining complete transparency to all parties concerning identified issues, current status and plan for resolution as well as ensure proper case documentation on closure.
Diagnosing and isolating problems through analysis of user problem descriptions, review of log files, remote diagnostics, etc.
Reproducing identified issues in lab environment in order to either provide proven resolution to callers concerns or ability to represent problem to level 4 R&D organization in order to identify product defects.
Monitoring service teams for their daily activates , maintaining service logs and daily work progress reports .
Participating in field/site activities to diagnose and resolve complex issues or conduct system health checks.
Co-ordinating with customers for AMC /Paid services .
Identifying spare requirements generating business opportunity .

Experience : 5-8 yrs.

Qualification: B.tech

Location : Bangalore

Product : SCADA/ Cloud SCADA/ Weather Sensors

Kindly Share updated CV at kr****l@tr*********h.com / ca****s@tr*********h.com

Job Classification

Industry: Electrical Equipment
Functional Area: Production, Manufacturing, Maintenance,
Role Category: Production/Manufacturing/Maintenance
Role: Production/Manufacturing/Maintenance
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Any Specialization
Post Graduation: MS/M.Sc(Science) in Any Specialization, MCA in Computers, M.Tech in Any Specialization

Contact Details:

Company: TRINITY TOUCH PVT LTD
Address: Trinity Touch pvt. ltd,,,Dudhola, dhatir road,prit, hla, FARIDABAD, Haryana, India
Location(s): Bengaluru

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Keyskills: Communication Protocols HMI IEC PLC Cloud RS485 Sensors SQL Server Profibus Modbus SCADA

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Trinity Touch

Capco, a Wipro company, is a global technology and management consultancy specializing in driving digital transformation in the financial services industry. With a growing client portfolio comprising of over 100 global organizations, Capco operates at the intersection of business and technology by c...

Assistant Manager - Technical Support ( Scada) @ Trinity Touch

Home > Production / Manufacturing / Maintenance