If the JD matches our skills please apply to this job posting and mail your CV to vi****h@cy***e.com with the below details :-
Job Description :
Onboard and manage outsourced team.
Build guidelines and training for PSUP responses and escalations.
Define paths for PSUP resolved without engineering work (education, workarounds, UX).
Jira/PSUP maintenance.
Update auto triage; make updates to SLAs, labels, status, as necessary.
Measure and reduce the number of manual PSUP touches.
Refine Jira and Snowsight dashboards as needed.
Support the work related to charter initiatives focused on strengthening feedback loops and product quality.
Develop/Maintain the programs for the specified technology to meet the specifications within planned duration.
Analyze requirements during the requirements analysis phase of projects.
Will be responsible for maintaining the SLAs, following the KPIs, and overall team reporting.

Keyskills: Project Management Product Quality
About Cybage:Founded in 1995, Cybage Software Pvt. Ltd., a technology consulting organization is a leader in the hi-tech and outsourced product engineering space. We are a valued partner to technology startups, mid-size companies, and Fortune 500 corporations alike. Our solutions are focused on mode...