Business Manager - Tele Client Servicing
- Indiamart Intermesh
- 1 to 4 Yrs
- Noida, Gurugram
- 5 years ago
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Job Description
Position Description:
The position holder shall be responsible for understanding the evolving customer needs and ensuring high customer satisfaction to drive Client Retention and Upsells.
Job Summary:
- Driving client renewals as well as maximizing the revenue while upselling
- Driving customer delight and ensuring smooth rendering of services
- Acting like a consultant to the client and offering them recommended services and solutions
- Maximizing weekly revenues by overachieving daily targets
- Experience in handling team sizes of more than 20 executives and 3-4 Team Leads
Knowledge:
- The candidate should have hands on experience in client handling and product selling
- The candidate should preferably have knowledge of selling customer solutions over a call
- The candidate should possess prior knowledge about customer retention/ upselling
Skills & Learnings:
- Team-Handling capability
- Effective communication & comprehension skills
- Effective multi-tasking ability
- Quick decision making
- Customer Champion at heart
- Report Management and Data analysis Skills
Attitude & Behavior:
- Ability to build rapport with customers instantly
- Likes to picks up challenges
- Self-starter who likes to build deep understanding through process discussions and self-RCAs
- Good motivator, passionate and confident
Experience:
- At least 1-2 years of experience.
- Candidates experienced in team handling roles preferred.
Qualification:
- MBA or any equivalent degree
Employement Category:
Employement Type: Full timeIndustry: Internet / E-CommerceRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Business Manager - Tele Client Servicing &Contact Details:
Company: IndiaMart InterMeshLocation(s): Noida, Gurugram+ View Contact
Fraud Alert to job seekers!
₹ 6 - 9 Lakh/Yr
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