Associate II - IT Asset Management
- UST Global Singapore
- Not Specified
- Cochin / Kochi / Ernakulam
- 5 years ago
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Job Description
Role Proficiency: Level of Proficiency: Under minimal supervision responsible for closure of tickets, generation and maintenance of reports and providing asset management consultancy to customers. Outcomes: 1. Successfully handle the software licensing related requests in acquiescence with appropriate SLA, Compliance Guidelines and Procedures 2. Generate reports from ITAM tools like Service Now and Snow for software requirements and usage analysis purposes 3. Track and ensure notice periods are met for Trials; exceptions granted for temporary usages thereby ensuring license compliance 4. Identify savings opportunities through software re-harvesting and license optimization 5. Download and monthly reports of tickets by categories, types and geographies to measure performance against SLA and other operational metrics 6. Uploading software licenses in Snow and SharePoint portals for tracking purpose 7. Software Repository Management per UST process 8. Health check of ITAM Tools and report issues 9. Provide asset management consultancy for customers 10. Mentor A1 band employees Measures of Outcomes: Measures: 1. SLA Adherence of 95% 2. Number of tickets handled 3. Number of review comments 4. Number of non-compliance issued during process audits 5. Automation of processes and services 6. Training or Certifications completed - 2 per year Outputs Expected: Tickets: Expected to close all the tickets with at least 95% SLA Adherence. Number of tickets handled in line with teams average Should not receive more than 2 negative review comments per quarter. Compliance: No non-compliance reporting during process audits Training: Attend at least 2 trainings per year Automation: Automate a minimum of 2 tasks per year Skill Examples: 1. Ability to understand, prioritize and escalate tasks to resolve issues quickly and make decisions promptly 2. Good Excel and Dashboard skills 3. A desire for continuous learning and skill development. 4. Good verbal and written communication skills required. 5. Self-motivated and enthusiastic 6. Good working in a team environment, and with other teams Knowledge Examples: 1. ITAM tool utilization, i.e. SNOW, Service Now, etc 2. ITAM Best practices 3. Principles of ISO 19770 4. Foundation Level ITIL v3 or ITIL v4
Employement Category:
Employement Type: Full timeIndustry: Full timeFunctional Area: ITRole Category: BankingRole/Responsibilies: Associate II - IT Asset ManagementContact Details:
Company: UST Global SingaporeLocation(s): Cochin / Kochi / Ernakulam+ View Contact
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