Customer Care Engineer- Refrigeration @ Thermo Fisher

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Customer Care Engineer- Refrigeration

Thermo Fisher
1 - 5 Years
Kolkata
5 years ago
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Job Description

Attending Installation Calls,Breakdown calls , PM Calls and closure within the assigned service parameters of response time by proper allocation of time to achieve customers satisfaction.
Have complete ownership of the service delivery process for the assigned customer base. Providing timely Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of P.Ms for assigned customer base to justify AMC charges.
Achievement of financial objectives as assigned and completion of the cycle of order process. Achieve the assigned spares and Service revenue targets. Keeping track of ensuring payment collections for the transactions done for the assigned customer base.
Timely reporting of all service reports, weekly reports, expense statements and any other data which is asked from time to time through SFDC and emails to ensure communication flow.
Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to
achieve proper discipline of operations.
Candidate Requirement:
Education / Qualification: Diploma / Graduation in Refrigeration Engineering.
Experience Requirements: 1 5 years experience in the field of Laboratory equipment
Good Knowledge on maintenance and servicing of Freezers (Troubleshooting breakdowns of refrigerator, ULT freezers, Ultra Freezers, leakage finding, Brazing, Gas charging, Compressor replacement)
Basic Knowledge of Repairing/servicing of Centrifuges/CO2 Incubator & Biosafety Cabinet
Good learning capability.
Good communication and efficient working at the customer location.

Employement Category:

Employement Type: Full time
Industry: Full time
Functional Area: Bio Technology & Life Sciences
Role Category: Sales
Role/Responsibilies: Customer Care Engineer- Refrigeration

Contact Details:

Company: Thermo Fisher
Location(s): Kolkata

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Thermo Fisher

When you join us at Thermo Fisher Scientific, you will be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contri...

Customer Care Engineer- Refrigeration @ Thermo Fisher

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