Customer Care Representative
- Sanecto Social
- 1 to 5 Yrs
- Noida, Gurugram
- 5 years ago
- Email to a friend
- Report this job
Job Description
Salary && Benefits
Minimum Fixed Annual Salary INR 3,25,000 + Exciting Incentives + Annual Company shares of 750 +
Dividend on shares
Location
Gurugram
Process: 100% voice based UK inbound Customer Service for Car Insurance. The candidate should be
flexible to switch to chat/email based support per the requirement && should be comfortable to offer
different products and services to the customer. Candidate should be comfortable in working from office
as well as home.
Advance Background check:- The applicant's profile would be verified for background ahead of joining
and the offer letter would be a subject to a green BGV report.
A current employment gap of more than 6 months would not be considered.
Work From Home(WFH) readiness: A sound internet (Fibre Net) mandatory
LAN connection (minimum 50 Mbps for uploads && downloads) with a separate noise free room to work
from home as the agent may have to work from both office && home with prior notification. A
good/steady internet connection Fibre Net preferred and mandatory LAN connection
Mandatory 50 Mbps for upload and download and 300 gb plan must share Ookla speed test snapshot
Sperate noise free room to Work from Home
Laptop
OS - Windows 10 pro Licensed
MS - Office (Not Mandatory)
Processor - i5 and above or if anyone wants to go with i3, it must be Gen8 and higher
RAM - 4GB RAM and above
Screen-size - 14 inch and above
Good Anti-virus installed and up to date
Start Date:- Thursday, 01-Jul-2021(tentative) that may vary depending the circumstances.
Shift Timings: UK Shift (Any 9 hrs shift in the work window between 6:00AM to 02:30AM India Time) The
said timings may vary based on business requirements.
Working Days: 5 Days a week with 2 rotational offs
Education && Experience required: Minimum 10+2 and must have at least 12 months experience in
International Voice Campaign. UK calling experience is preferred. The applicant should not have a work
gap more than 6 months from the date of application.
Benefits: One sided AC Cabs (between 8PM to 8AM), Free Meals && Fruits, Free Life Insurance, Accidental
Insurance, Medical Insurance && Free Gym facility. On top of all this, we have an excellent Buy a Book
Scheme. We will purchase a relevant book that will help you with your development. The book is yours
to keep and learn from.
Skills && Knowledge Required:
Excellent communication skills (both written and verbal)
Reasoning and logical thinking skills to solve some more tricky queries
People person. as you will be speaking to a lot of them!
Adaptability - Change is key to our business and our people get excited about the next new task around
the corner
Responsibilities
Manage and resolve the inbound calls from our very important customers
Thrive on being the best! Hands on training will be an ongoing part of your role to help you excel
Ensure each and every customer receives the very best service
You can expect to take a variety of interesting and difficult calls, some of which would include making
various changes to our customers policies and answering some quite complex queries. It certainly wont
be boring!
Make a difference! And make gains, not always at the free gym facilities but in rewards and incentives.
Why apply for Customer Care
We have a unique culture, many of our senior managers began their career in the role you're applying for
now. Along the way we support you with our development plans. Theyre pretty good, they have even
won awards! We believe people who like what they do, do it better! Our training is the magic ingredient
to make that happen and set you on the road to stardom. Our front line staff, that deal directly with our
customers, have the most important role in the business; we will make you experts in your field. While
being rated within Great Places To Work we guarantee a fantastic working environment, hard work,
reward and a lot of nice people to work with too!
Contact us at : ca**********a@ad*********p.co.uk
Address: Admiral Solutions, 5th Floor, Block B, Building 6, Candor Techspace IT/ITES SEZ, Dundahera,
Sector 21, Gurgaon, Haryana 122001, India
Closing Date
25/06/2021
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Customer Care RepresentativeContact Details:
Company: Sanecto SocialLocation(s): Noida, Gurugram
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