Wipro | Process Specialist For Google @
- Wipro
- 2 - 5 years
- Hyderabad
- 5 years ago
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Job Description
Job Description:
Role: Process Specialist
Work Location: Hyderabad
Experience: 1.5 to 5 Years
Shift: 24*7
Qualification: Any Graduate (B.E/B.Tech considered with operational background)
Working Days: Monday to Friday
Cab: Pick Up & Drop Available
Mode of Interview: Virtual
Candidate with an experience in any of below vertical: -
1) Customer Service- (ITES/Aviation/Hospitality)
2) HR Helpdesk or Employee services,
3) Email/Chat/voice-based support
Preferred:-
- HR Domain
- Proficiency in Google Suite (preferred) and/or MS Office, including Word and Excel
Required Skill Set:
- Customer Orientation, Centricity and Communication
- Exceptional customer service focus, including attention to detail and producing quality results
- Strong communication with superior verbal and written skills. Experience in writing Emails & Chat is preferred
- Ability to comprehend complex and variable Customer Queries
- Ability to summarize the situation and be able to articulate the response on the Query received
- Takes end-to-end Ownership and accountability of Customer Issues for resolution
- Ability to gauge the Customer's sentiments & emotions
- Team Handling in Auditing on Email or voice-based support preferred
Responsibilities
- Understand the context on query, determine the exact ask from requestor, research or troubleshoot the request and draft response as per defined guidelines
- Monitor and own the assigned cases/ tickets and ensure successful processing of the same adhering to the defined SLAs and case priority
- Receive, review, and process all relevant documentation attached in the queries pertaining to leave of absences, employee status changes etc.
- Participate and manage transactional activities pertaining to query resolution & follow-ups on information from required stakeholders
- Performing self-checks on processed cases before responding to requestors to ensure response / actions are as per agreed standards
- Perform concentrated data entry related to specific data quality initiatives such as updating or correcting employee information on internal tools and applications
- Enable to build & maintain SOP's by ensuring new learnings / scenarios are duly highlighted to the Process SMEs/ Leads to help knowledge capture
- Identify improvement opportunities to strengthen/ streamline existing processes following a continuous improvement culture
Interested candidates can send their updated resume to sw*******7@wi**o.com with below details
Name:
Contact Number:
Total Experience:
Current Company:
Current CTC:
Expected CTC:
Notice Period:
Job Classification
Industry: IT Services & ConsultingFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: Back Office/Web/Transaction ProcessingRole: Back Office/Web/Transaction ProcessingEmployement Type: Full timeEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM in Any SpecializationDoctorate: Any Doctorate in Any SpecializationContact Details:
Company: Wipro LimitedAddress: Building No. 2,,Ground to 7,12 and 13 Floor,Candor, Gurgaon One Realty Projects Pvt Ltd IT/ITeS SEZ,V, illage Tikri,Sector-48,, GURGAON, Haryana, IndiaLocation(s): Hyderabad
Keyskills: Email Support Communication Skills Customer Support Team Handling Customer Service HR Helpdesk Employee Engagement SME Non Voice International Process
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