Role: Systems EngineerExperience: 8+ YearsLocation: HyderabadPosition: 6ROLE SUMMARYProduction support for data center operations, both incident and request/task, minimum 8 years experienceROLE RESPONSIBILITIES
Provide support for Sompo International global data center environment which includes Windows server technologies, VMware, VEEAM and general server/datacenter maintenance
Provide Level-2/3 support and troubleshooting to resolve issues
Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans
Proactively review and update monitoring systems, take action on alerts, and review/revise thresholds/alerts to ensure infrastructure stability
Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience
Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance.
Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
Ensure all support requests, projects and other tasks are reviewed, prioritized, addressed and completed in a timely and proficient manner
Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
Perform on-call duty for non-business hours support as per shift assignments
Perform administrative tasks pertaining to time entry and status reportingTECHNICAL QUALIFICATIONS 8+ years of systems infrastructure, preferably within a mid-d and diversified financial or professional services organization that operate in a virtualized environment
Proficient in advanced Microsoft technologies, such as clustering, VEAMM, Microsoft Exchange 2013 DAG services, SQL 2005, 2008, 2012, 2014, Active Directory, DNS, DHCP, VMware
VMware, Windows Server Infrastructure experience is required.
Excellent technical skills including, however, not limited to, Microsoft Operating systems server 2003-2016, Exchange 2010-2013, Active Directory, VEEAM, Networking (both LAN and WAN), TCP/IP, DNS, DHCP, Experience working with HP Server and Blade class machines including HP virtual connect
Experience using monitoring including SolarWinds, MS SCOM
Cloud solutions experience managing Azure/AWS O365/SharePoint online is a plus
Ability to develop automated processes leveraging Powershell scripting is a plusGENERAL QUALIFICATIONS
Demonstrated knowledge and success in efficiently managing, investigating and improving upon IT systems/resources and project imperatives
Proven experience and an advanced ability to independently make sound and value-add judgment calls in a highly transactional business context
Strong written and verbal communication skills Demonstrated ability to be self-motivated and an effective player/coach
Must be comfortable presenting to management
Creative and data-oriented problem solver; detail oriented with outstanding organizational skillsEDUCATION REQUIREMENTS
Bachelors degree in Computer/IT or IS Engineering/Science required
Advance degrees or certifications (Microsoft, Cisco, etc.) a plus
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: ITRole Category: Software EngineerRole/Responsibilies: Lead Designer-Visual Design