Helpdesk Associate - Bengaluru/Bangalore - NTT @ NTT Data

Roles and Responsibilities:

- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

- Activities include recognition, research, isolation, resolution & follow up steps.

- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

- Sound knowledge of ITIL best practices around Incident & Request Management procedures Qualifications

- Helpdesk Senior Associate at Grade-5 position in Service Desk

- Must be a Graduate. B.Tech/B.E or any other technical degree preferred

- Good communication skills with 1 year of international calling experience

- Good comprehension & writing skills

- Must possess excellent customer handling skills

- Should be comfortable to work in rotational shift with 24x7 support window

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.