Helpdesk Manager - Bengaluru/Bangalore - NTT @ NTT Data

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Helpdesk Manager - Bengaluru/Bangalore - NTT

NTT Data
2 - 5 years
Bengaluru
5 years ago
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Job Description

Contacting the customer to resolve disputes or escalations
Operational oversight and day-to-day management of the Service Desk,
Proactively working with external support functions to ensure the Customer s ways of working are not impacting NTT DATA productivity
Producing service-level reporting data
Continually driving the implementation of automation and knowledge initiatives to off-load mundane tasks ensure a consistent service approach is delivered across all functions
Working with the Service Delivery to design and execute service delivery strategy across work streams
Deputising for the Service Delivery Manager when required

Involvements

Client Facing
Communication
Reporting and Governance
Third-party Liaison
Request Fulfilment
Incident Management
Major Incident Management
Problem Management
Change Management

Release & Environment Management
Configuration Management
Knowledge Management

Job Segment: Manager, Help Desk, Information Technology, Change Management, Management, Technology

Job Classification

Industry: IT Services & Consulting
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Senior Management
Role: Senior Management
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: NTT Data
Location(s): Bengaluru

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Keyskills: Environment management Change management Automation Service level Helpdesk Configuration management Problem management Incident management Operations Information technology

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

NTT Data

The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market...

Helpdesk Manager - Bengaluru/Bangalore - NTT @ NTT Data

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