Immediate Opening For Team @ Tech Mahindra

Telugu & English Voice process)

Looking for Immediate joiners.

Work Location: visakhapatnam

Note: On paper team lead is mandatory, Language Proficiency - Hindi/English - Mandate

Any Graduate with 15 years of education is mandate.

Roles and Responsibilities:

Should be able to motivate, develop and mentor team members in a dynamically changing environment.
Monitor projects/transactions and provide qualitative/constructive feedback to the team members.
Answer operations related queries from the client.
Ability to handle pressure and a natural go-getter
Excellent hands on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to customer
To create a conducive and stimulating environment for the teams to accomplish their goals
Manage expectations of his team members and proactively should be able to sense their needs
Ability to drive process, performance and transformation
Able to guide the team by implementing best practices and always lead-by-example

Applicants Specifications & Qualification:

Strong verbal and written skills.
Ability to mentor and provide feedback
Ability to handle escalations with demonstrated Leadership skills
Ability to work with cross departments
Solution Oriented
Understanding of the Business situation and capability to address issues such as attrition, update dissemination and discipline
Should exhibit patience while giving feedback, open to change,multi-tasking & inter personal skills
Calm under work pressure/ any scenario
Open to change
Preferably looking for customer support/customer care/customer service (Voice-Process) background
Please forward your resume at RE*******1@te*********a.com

Regards,
Rinald Edward
9566104***