Technology Operations- Analyst
- JP Morgan Chase & Co
- Not Specified
- Hyderabad
- 5 years ago
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Job Description
Job Description :
What if you could make an impact on a global business daily, while learning Technology Operations from the best in the business When you join our team, you'll put your creative problem solving into action, delivering solutions that shape the future of global business. You'll work directly with clients to build strong customer relationships and problem-solve technical issues to make businesses more productive. Alongside a motivated team of fellow analysts, supervisors, and stakeholders, you'll develop innovative solutions to troubleshoot and resolve issues while accurately diagnosing problems and providing effective production support. Finally, your strong technology background will ensure that the security and standards of our commitment to excellence are met. And because professional development is a key component of our culture, you'll receive coaching, mentoring - and a host of other development opportunities - alongside your invaluable on-the-job experience.
This role requires a wide variety of strengths and capabilities, including:
Control user logical access to organization resources in business applications, according to pro-set of system rules and policies
. Control user on privilege/emergency access request to ensure these activities are monitored and approved
. Maintain knowledge and understanding of internal processes, procedures and IT control policies
. Perform security and change control related tasks in compliance with the Information Technology Control policy, standard operating procedures and reference documentation
. Appropriately document and highlight any potential risk concerns identified, escalating to management as appropriate
. Promote continuous improvement to streamline the process of producing quality and timely outputs in fleeting service level expectancy
. Respond to Service Manager Incidents and ensure tickets are completed within the firm documented SLAs for priority/severity impacts
. Flexible with regard to working shifts, as well as being available for off hour and weekend support
. Exercises a high degree of initiative and independent judgment in coordinating and prioritizing work
. Communicate with global peers across ITRSM focusing on service delivery improvements
. Develop and maintain good rapport with lines of business. Ensure communication is customer-focused and professorial.
. Progress personal objectives. As agreed with your manager, within the documented time scales
. Improve current processes and drive positive change in: controls, data quality and regulatory compliance
. Manage any adhoc compliance and security related projects as required by management
This role requires a wide variety of strengths and capabilities, including:
. Thinks creatively to deliver solutions through continuous improvement
. Ability to identify problems and clearly communicate strategic solutions to clients
. Working knowledge of Incident Management, technical problem resolution and operations systems.
Employement Category:
Employement Type: Full timeIndustry: BankingFunctional Area: OperationsRole Category: Software EngineerRole/Responsibilies: Technology Operations- AnalystContact Details:
Company: JP Morgan Chase & CoLocation(s): Hyderabad+ View Contact
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JP Morgan Chase & Co
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ove...
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